Terms of Service & Service Agreement
Effective Date: April 14, 2026

By booking or paying for services from Montague IT LLC, you agree to the following terms:

1. Services Provided
Services are provided based on the selected package or specific request, including in-home and remote IT support such as troubleshooting, repairs, upgrades, and optimization. Additional work outside the original scope may result in extra charges.

2. Payment Terms
Payment is due at the time of booking unless otherwise agreed. We may process payments through Stripe or similar secure providers.

3. Appointments & Cancellations
Appointments must be canceled or rescheduled at least 24 hours in advance. Same-day cancellations or no-shows may result in a fee. Customers agree to provide safe and reasonable access to the service location and devices.

4. Service Time & Delays
All service times are estimates and may vary. We are not responsible for delays caused by hardware issues, software complications, or third-party services.

5. Data Backup Responsibility
Clients are responsible for backing up all data prior to service. While all care is taken, data loss is always a risk. Backup assistance is available upon request.

6. Hardware & Parts
Any cost for hardware or replacement parts is not included in service pricing and must be paid by the customer. Third-party products may be subject to manufacturer warranties.

7. No Guarantee of Outcomes
We strive for successful results but do not guarantee that all issues can be resolved or that systems will perform at a specific level after service.

8. Limitation of Liability
Montague IT LLC is not liable for pre-existing issues, data loss, hardware failure, or indirect damages. Total liability is limited to the amount paid for the service.

9. Refund Policy
Refunds are not guaranteed after service is completed. However, reasonable efforts will be made to address and resolve any service-related concerns.

10. Service Guarantee
A 7-day limited service guarantee applies to the original issue only. This does not cover new problems, unrelated issues, or damage caused after service.

11. Customer Responsibilities
Clients agree to provide accurate information, maintain legal software and licenses, and not request services involving illegal activity.

12. On-Site & Remote Work
Services may be performed on-site or remotely. For remote services, you consent to secure access to your device for the duration of the session. We reserve the right to refuse or stop service if conditions are unsafe or unsuitable.

13. Changes to Terms
We may update these terms at any time. Continued use of our services constitutes acceptance of any updates.

14. Contact Information
Montague IT LLC
contact@montagueit.com
(717)-508-7152